Hagar Erwuah

I run the operating system behind a founder's ideas.
Hagar Erwuah

Four years coordinating the people, platforms, and daily rhythm behind fast-growing communities, from an 8,000-learner support network to a 1,000+ member LinkedIn community I launched from zero. I turn a leader's time-poor thinking into a system that runs itself.

30-second version: I'm the person a busy founder hands their raw thinking to and gets back a running system: a content queue, an engaged community, and the right doors opened, without having to manage me through it. I've done this at scale before: 8,000+ learners, 1,000+ members on a page I built from zero, and the retention numbers to back it up.
Accra, Ghana +233 (0)55 975 1213 maameahma@yahoo.com LinkedIn ↗
Systems I'd be running for this role6 / 6 ready
01 · NOTES
Daily posting & engagement rhythm
02 · COMMUNITY
High-signal audience building
03 · PARTNERSHIPS
Outreach & collaboration sourcing
04 · LINKEDIN
Brain dump → scheduled queue
05 · VISUALS
On-brand graphics, fast turnaround
06 · RADAR
AI & labour-policy monitoring
Why this role fits

I've already run this exact job, just not with this exact title.

At ALX, I was the person who turned a fast-moving program into a structured, daily-running community: building the channels, keeping the rhythm, mentoring the people under me, and translating raw data into a story stakeholders could act on. TechWolf's mission of helping enterprises redeploy people instead of laying them off is close to work I already believe in: I've spent my career on the operational side of helping people move forward.

What I don't have yet is a public Substack track record. What I do have is proof I can build an audience-facing system from nothing, keep it running with minimal oversight, and get real retention numbers out of it. I've laid that proof out below.

Operations Log

What I've actually built and run

JUL 2025
to MAY 2026
Programs & Operations Analyst
ALX Holdings (AWS & Salesforce Programs) · Remote
Ran onboarding, delivery, and engagement across multiple concurrent learning cohorts. Turned raw learner data into impact narratives for stakeholders. Managed and mentored 3 interns and 2 working groups, coordinating technical, community, and communications teams under one roadmap. View the 2026 Impact Report ↗
APR 2024
to JUL 2025
Salesforce Community Ambassador
ALX Holdings · Remote
Co-created and launched the official ALX Salesforce LinkedIn page from scratch, now a hub connecting 1,000+ learners and alumni. Co-launched "Clicks and Codes," a podcast built to keep the community engaged between posts. Sessions I ran held an 85%+ satisfaction rate.
MAY 2023
to APR 2024
Learner / Hub Experience Coordinator
ALX Holdings · Hybrid
Built and ran community engagement plans across WhatsApp and a learner portal for a network of 8,000+ learners. Pushed retention to 90% (Salesforce track) and 85% (other tracks) through data-driven adjustments and a working feedback loop.
2020
to 2022
Admin, Social Media & Event Management
Blueprint Creative Agency · Accra
First hands-on content and campaign work, producing content, running events end to end, and supporting client marketing decisions under senior guidance.
Proof of Work

Selected systems I've launched or run

ALX Salesforce LinkedIn Page
Launched from zero, grew to 1,000+ members

Co-strategized and launched the page as the central hub for the Salesforce learner and alumni community. View the original proposal ↗

"Clicks and Codes" Podcast
Co-created & launched

Built to give the community a voice, with alumni and learners sharing expertise and stories in their own words.

8,000-Learner Community System
90% / 85% retention

Daily coordination across WhatsApp and the learner portal, with a feedback loop that fed directly back into retention. Read the full ops writeup ↗

Impact & Event Graphics
Canva · brand-consistent

Visuals for community events (Wellness Wednesday, Tech Talk Thursday) and data storytelling decks.

Resource Library

Every document, straight from my working folder

Rather than curate a highlight reel, here's the actual folder I worked out of: proposals, reports, trackers, and onboarding materials from the AWS and Salesforce programs I ran at ALX.

DOC
Salesforce Cohort 4 Program Emails
Full comms structure and email calendar built for onboarding a live cohort.
Open ↗ SHEET
SF Email Stats
Open rate, click through, and engagement tracking across dozens of program emails.
Open ↗ PDF
ALX LinkedIn Community Proposal
The original proposal for the LinkedIn community I later helped launch.
Open ↗ DOC
Program Operations & Creative Impact
Write-up of the systems and process improvements I introduced across two live programs.
Open ↗ DECK
AWS/SF Impact Report 2026
64 slide impact report covering thousands of learners across two years of programming.
Open ↗ DECK
SF C9 End of Program Report
Full funnel, CSAT, and NPS breakdown for a single Salesforce cohort.
Open ↗ DOC
AWS/SF Redefining Program Delivery
Current state versus future state plan for unifying two programs' delivery journeys.
Open ↗ PDF
Mentorship Guide
Guide I contributed to for structuring mentor support across the learner journey.
Open ↗ PDF
Salesforce Job Starter Kit
Career readiness resource pack built for graduating Salesforce learners.
Open ↗ PDF
Calendar Guide
Step by step guide for syncing program events across Gmail, iOS, and other calendars.
Open ↗ DECK
AWS Solutions Architect Exam Info Pack
40 slide exam prep pack walking learners through AWS certification logistics.
Open ↗ PDF
Admin Track Onboarding Pack
Onboarding materials built for the Salesforce Admin track.
Open ↗ DOC
Proposal: ALX & Africa Ohana Partnership
Strategic partnership proposal connecting ALX graduates to real world opportunities.
Open ↗ SHEET
AWS/SF Processes, Roles & Conduct
Team code of conduct, role definitions, and process improvement tracker.
Open ↗ PDF
AWS Learner Progress Classification
Framework for classifying learners as active, on track, or at risk from assignment data.
Open ↗
Voice-Matching Sample

A founder's idea, repurposed for LinkedIn

MW
Founder Name
Co-founder, followed by 10,000+
Every enterprise I talk to says some version of the same thing: we don't actually know what our people can do anymore. Not because the data doesn't exist. Because it was never structured to be asked. For a decade, we've measured jobs, not tasks. Titles, not capability. That worked when roles were stable. It stops working when AI is quietly rewriting what a job means every quarter. The organisations getting ahead aren't the ones with the flashiest AI pilot. They're the ones who can answer, in real time: what do we have, what's changing, and where do we move people next. That's the redeployment question. It's a much better question than the layoff one.
Sample post, repurposed from a long-form essay idea, written to demonstrate cadence and voice

I wrote this from scratch to show how I'd take a founder's core thesis (here, a plausible take on "the labour market becoming computable") and shape it into a scroll-stopping, LinkedIn-native post without flattening the idea. Swap in a real essay and I'll match his actual voice, not this placeholder one.

Tools & Skills

What I work in day to day

LinkedIn Content Ops Canva Notion Asana HubSpot Google Workspace Slack Community Management Data Storytelling Stakeholder Communication Calendar & Queue Management